H2m Terms and Conditions – Complete Guide for All Members

1 Introduction and Acceptance of Terms

Welcome to h2m, an online entertainment platform operating under a valid license. By registering an account, making any deposit, or using any service provided by h2m, you hereby agree to be bound by all terms and conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you ("Member") and h2m ("Platform"). If you do not agree with any part of these terms, you are advised not to use h2m's services. Continued use of the platform following any amendment to the terms constitutes acceptance of the updated terms.

This document should be read together with h2m's Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between you and this platform.

2 Eligibility and Account Registration

To register and use h2m's services, you must meet all of the following eligibility requirements at all times:

• Must be at least 18 years old or reach the legal age of majority in your jurisdiction (whichever is higher).
• Not be located in a region or country where online gambling is prohibited under local law.
• Not be listed on any self-exclusion program or banned by the relevant authorities.
• Register under your own name only and not on behalf of any other individual or entity.
• Maintain only one active account on the h2m platform at any time.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and valid phone number. h2m reserves the right to request identity verification documents (KYC) at any stage to verify the information provided. Failure to provide the required documents may result in your account being suspended or closed.

3 Deposits, Withdrawals and Financial Transactions

H2m supports a wide range of deposit and withdrawal methods suited for users in Malaysia, including local bank transfers (FPX), and popular e-wallets such as Touch 'n Go eWallet, GrabPay and Boost. All transactions are processed through secure, encrypted payment channels.

Deposit conditions:

• The minimum deposit amount is as stated in the deposit section of the platform at any given time.
• All deposits must be made using a payment method registered under the same member's name.
• H2m does not accept cash deposits, over-the-counter payments, or transfers from third parties.
• Deposits are typically credited to your h2m account within minutes of bank confirmation.

Withdrawal conditions:

• Withdrawals may only be made to a bank account or e-wallet that has been registered and verified under the member's name.
• Withdrawal requests that meet all requirements will be processed within 3 to 10 minutes.
• H2m reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Any withdrawal attempt suspected of fraud or money laundering will be investigated and reported to the relevant authorities.

4 Bonuses, Promotions and Rewards Program

H2m offers a variety of bonuses and promotions from time to time to reward member loyalty. All bonuses are subject to the specific terms and conditions set for each offer. The following are general guidelines that apply to all h2m promotions:

• Each bonus has a rollover requirement (re-wagering condition) that must be fulfilled before wins can be withdrawn.
• The welcome bonus is only available to new members making their first deposit.
• Each member is eligible to receive each type of promotion once only, unless otherwise stated.
• H2m reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to abuse bonuses through hedging, arbitrage betting, or similar methods may result in bonus cancellation and account suspension.
• Bonuses cannot be transferred or directly converted to cash — they must first be played through in accordance with the specified rollover requirements.

5 Member Responsibilities and Obligations

As an h2m member, you agree to comply with all of the following responsibilities at all times while using the platform:

• Provide accurate and up-to-date information during registration and throughout the KYC process.
• Keep your account password and login credentials confidential — do not share them with anyone.
• Notify h2m immediately if you suspect any unauthorized access to your account.
• Not use third-party software, bots, automated scripts, or any technical means to gain an unfair advantage in games.
• Not engage in any action that could damage the reputation, operations, or security of the h2m platform.
• Comply with all applicable local laws and regulations when using h2m's services.
• Play responsibly and contact the h2m support team if you feel your gambling activity is beginning to affect your personal life or finances.

H2m is not liable for any losses arising from a member's failure to comply with the above responsibilities, including losses resulting from unauthorized access caused by the member's own negligence in safeguarding their login credentials.

6 h2m's Rights and Authority as a Platform

H2m reserves the right to take the following actions at any time at the platform's absolute discretion, particularly where there is reasonable cause to do so:

• Suspend or close the account of any member who violates any terms in this document.
• Withhold or void winnings obtained through illegitimate means, fraud, or bonus abuse.
• Request additional verification documents from members at any stage without the need to provide a reason.
• Restrict access to certain games or features for specific members based on geographic location or internal risk assessment.
• Terminate or modify any promotion, game, or service without prior notice to members.
• Update these Terms and Conditions at any time — changes take effect immediately upon being published on the platform.

7 Responsible Gaming

H2m takes responsible gaming seriously and is committed to helping members maintain control over their gambling activity. Our platform provides a range of tools to help you play within healthy limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss limit for a specified period.
• Play Time Limit: Set a daily limit on the duration of your gaming sessions.
• Self-Exclusion: Choose to exclude yourself from the platform for 30 days, 90 days, 180 days, or permanently.
• Reality Check: Receive periodic reminders about the amount of time you have spent on the platform.

If you or someone you know is experiencing a gambling problem, please contact the h2m support team or visit the Responsible Gaming us for guidance and available support resources.

8 Privacy, Data and Information Security

H2m respects the privacy of every member and is committed to protecting your personal information. All data collected by h2m is used solely for the purposes stated in our Privacy Policy — to provide and improve platform services.

All members' personal data and financial transactions are protected with industry-standard 256-bit SSL encryption. h2m will not sell, rent, or share your personal information with third parties without your consent, except as required by law or competent authorities.

By registering with h2m, you agree to the collection and processing of your personal data as described in the Privacy Policy h2m, which forms part of this agreement.

9 Liability Limits and Disclaimer

H2m services are provided "as is" without any express or implied warranties. To the extent permitted by applicable law, h2m is not liable for:

• Any service disruption caused by system maintenance, technical issues, or circumstances beyond h2m's control.
• Financial losses incurred by a member as a result of betting decisions made by the member themselves.
• Indirect, consequential, or special damages arising from the use of the platform.
• Any issues arising from the internet connection or device used by the member.

H2m's total liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the claim.

10 Governing Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the h2m platform. Any dispute arising from or in connection with the use of the h2m platform shall be resolved through the following process:

1. First stage: Contact h2m's customer support team via live chat to resolve issues directly within 5 business days.
2. Second stage: If the issue remains unresolved, submit a formal complaint by email to the h2m management team with full details of the dispute.
3. Third stage: If still unresolved, the dispute will be referred to independent mediation agreed upon by both parties.

By using the h2m platform, you agree that any legal claims against h2m must be filed within one (1) year from the date of the incident giving rise to the claim, after which no claims will be accepted.