Deposit Limit
Set a daily, weekly, or monthly deposit limit to control how much money you add to your h2m account. This limit takes effect immediately and cannot be increased within 24 hours of the change.
Loss Limit
Set a maximum loss limit for a daily, weekly, or monthly period. Once your loss limit is reached, the h2m system will automatically block any further wagering until the limit period resets.
Play Time Limit
Limit your daily gaming session duration. When your time limit is reached, you will receive an alert and the system will automatically end the session to prevent excessive play.
Cool-Off
Take a short break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or place any wagers. Your account balance remains safe.
Self-Exclusion
Choose to exclude yourself from the h2m platform for 6 months, 1 year, or permanently. This is a serious step for those who feel they need to stop entirely. Contact our support team to activate this option.
Support & Counselling
The h2m support team is trained to assist members who need guidance on their gaming habits. We also provide information on professional support organisations you can reach out to confidentially.
What Is Responsible Gaming?
Responsible gaming means participating in online gambling in a controlled, mindful way that does not negatively impact your daily life. This is not just a slogan — it reflects how h2m views our responsibility towards every member who trusts this platform.
Many people play for fun, to test their luck, or simply to pass the time — and that's perfectly fine as long as it stays within reasonable limits. Problems arise when someone starts playing to escape stress, or when the money spent exceeds what they can afford. This is where h2m steps in to help you stay on track.
We don't just provide games — we build a safe environment where you can enjoy entertainment without worry. Every control we offer is designed not to stop you from playing, but to ensure you always stay in control.
Warning Signs You Should Know
It can be difficult to notice on your own when a fun hobby starts to turn into something more serious. Here are some warning signs to watch for in yourself or those close to you:
- Playing to recover money already lost
- Borrowing money to gamble
- Lying to family about gambling activities
- Neglecting work or family responsibilities
- Feeling restless or irritable when not playing
- Using savings or bill money to gamble
- Only play with disposable funds you can afford to lose
- Set time and money limits before playing
- Stop when your set limit is reached
- View gambling as entertainment, not a source of income
- Maintain a balance between gambling and other activities
- Be honest with yourself and your loved ones
If you recognise yourself in the warning signs above, don't wait. The most important first step is to acknowledge the problem. h2m is here to help you take the next step.
How to Use H2M Controls
All of h2m's responsible gaming control tools can be accessed directly through your account settings. The process is straightforward and can be completed in under two minutes. Here is a quick guide:
Log In to Your h2m Account
Access your account settings via the profile icon at the top of the page. All controls are found under the "Responsible Gaming" menu in your account settings.
Step 1Choose the Right Control Tools
Choose from a range of options: deposit limits, loss limits, session time limits, cool-off, or self-exclusion. You can activate more than one tool at the same time.
Step 2Set Your Desired Limit or Duration
Enter the amount or duration that suits your needs. Changes that reduce a limit take effect immediately, while limit increases require a 24-hour waiting period.
Step 3Confirm and Save Settings
Confirm your settings via email or SMS verification. You will receive a notification when your limit is approaching and when it has been fully activated on your account.
Step 4Child & Youth Protection
H2m takes the protection of minors seriously. Our platform is exclusively for users aged 18 and above, with no exceptions. A strict identity verification (KYC) process is enforced during registration to ensure compliance with this age requirement.
We understand that there are situations where children or teenagers may have access to a parent's device or account. As a responsible parent or guardian, here are some steps you can take:
- Always keep your h2m account login details confidential and never share them with anyone.
- Log out of your h2m account when not in use, especially on shared devices.
- Use parental control software on family devices to block access to gambling websites.
- Have an open conversation with your children about the risks of online gambling.
- Report to h2m immediately if you suspect your account has been accessed by a minor.
Understanding the Reality of Online Gambling
One of the best ways to play responsibly is to understand how online games actually work. This is not meant to discourage you, but to ensure your expectations are realistic before you play.
House Edge exists in all casino games. This means that in the long run, the platform will always hold a certain mathematical advantage. Understanding this is important so that you never play with the expectation of "winning back" money you have already lost.
Outcomes are random. Slot machines and casino games use certified Random Number Generators (RNG). No pattern or system can guarantee a win. Past wins do not guarantee future wins.
The table above is a general guide only. Each individual has a different financial situation and risk tolerance. Most importantly, be honest with yourself about the limits you can truly afford.
FAQ – Responsible Gaming
Quick Controls
Log in to your h2m account to activate these controls now.
Set Deposit Limit Set Loss Limit Play Time Limit Activate Self-Break Self-ExclusionNeed Help?
The h2m support team is available 24/7 to assist you. Contact us if you need guidance on responsible gaming tools or have any concerns about your gameplay.